Residial ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our Service.
Account Information: When you register, we collect your name, company name, phone number, and the number of doors you manage.
Resident Data: You may upload resident information including names, unit numbers, and phone numbers. This data is used solely to send alerts on your behalf.
Usage Data: We collect information about how you use the Service, including alert history, message content, and delivery logs.
Payment Information: Payment details are processed by Stripe and are not stored on our servers.
We use the information we collect to:
We do not sell your personal information or resident data to third parties.
You are the data controller for all resident information you upload. Residial acts as a data processor. We process resident data only as instructed by you and as necessary to provide the Service. You are responsible for ensuring that residents have consented to receive automated communications.
We share data only with:
We do not share data with advertisers or data brokers.
We retain your account data for as long as your account is active. Alert history and logs are retained for 12 months. Resident data is retained until you delete it or close your account. Upon account termination, we will delete your data within 30 days upon request.
We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), secure cloud hosting, and access controls. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
You have the right to:
To exercise these rights, contact us at [email protected].
Residial uses minimal cookies necessary for the Service to function, including session cookies for authentication. We do not use tracking or advertising cookies.
The Service is not directed to children under 13. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance.
For privacy questions or to exercise your rights, contact us at: